SHOPPING GUIDE
■ About sales ■
- Products will be shipped within 4 business days after the order is completed.
・Items that are out of stock will be sold on a pre-order basis.
Since we place an order after receiving your order, it will take some time for delivery. Please be aware of this before placing your order.
*Please note that delivery may be delayed depending on the product.
■ Purchase process ■
(1) Select the product you want.
(2) Add the product to your cart.
(3) Check your cart.
Please check that your order details are correct and then click on the "Proceed to Checkout" button.
If the item is out of stock at this point, for example if another customer has already purchased the item, a message will be displayed stating that the item is out of stock.
(4) Please complete the purchase procedure.
Please enter your "customer information", "shipping method" and "payment method" according to the instructions.
(5) After checking the details, click the "Payment" button.
(6) Your purchase will be completed.
(7) You will receive an order confirmation email. This email will be your copy, so please keep it until you receive the product.
■ Payment methods and fees ■
*The following credit cards are accepted:
VISA / Mastercard / American Express / JCB
*Smartphone payments
The following payment methods are available:
PayPay / LINE Pay
*PayPal
*Convenience store payment: Payments can be made at the following convenience stores.
Family mart / LAWSON /MINI STOP / SEVEN ELEVEN
■ About delivery ■
・We will ship via Yamato Transport.
*Please note that you cannot specify the delivery company.
Shipping charges vary depending on your address.
Hokkaido: 1,320 yen
Aomori, Iwate, Akita 810 yen
Miyagi, Yamagata, Fukushima 700 yen
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi 700 yen
Niigata/Nagano 700 yen
Toyama/Fukui 700 yen
Gifu, Shizuoka, Aichi, Mie 700 yen
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama 810 yen
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi 930 yen
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima 1170 yen
Okinawa 1,320 yen
Free shipping for orders over 10,000 yen
- Regarding re-shipment due to customer's convenience - If you change the address after shipment, you will be responsible for the cost of re-shipment, which will be charged to you.
・If the item is returned due to an extended absence, etc., we will charge you cash on delivery for both the return shipping costs, including the return shipping costs to our store (800 yen).
・We are currently preparing to ship overseas. If you are interested, please contact us using the inquiry form .
We will contact you regarding overseas shipping costs etc.
Shipping and Returns
■About shipping■
[Timing of product shipment]
Standard purchases will be shipped within 4 business days after the order is placed.
For "pre-orders," orders are placed after we receive your order, so delivery will take some time. Please be aware of this before placing your order.
〇 Yamato Transport (Home delivery)
It varies by prefecture.
For more information, please click here.
Yamato Transport Nekoposu
Nationwide flat rate: 350 yen
Free shipping
If the product price is 10,000 yen or more (tax included)
■Returns, cancellations, and exchanges■
In the unlikely event that you receive a defective product,
Within 7 days of receiving the product or before use,
Please contact us here. Our customer center will contact you within 3 business days with information on how to return or exchange the item.
If the item is in stock, we will exchange it, if not, we will accept a return.
If you wish to return an item even though it is exchangeable (in stock), we regret to inform you that you will be responsible for the shipping costs.
- If you have ordered the wrong quantity or product, - If you wish to change your payment method after placing an order, - If you feel that the size, color, etc. is different from what you expected, etc. We cannot accept cancellations of orders, or returns or exchanges of products due to customer reasons.
Please consider carefully before making your purchase.
When the product arrives, please make sure that the order details and the product you received are correct.
Although we thoroughly inspect all products, in the unlikely event that the product is defective, please contact us within 7 days of receiving the product to return or exchange it. After receiving your contact, we will have you return the product and we will contact you after inspecting it.
[ If returns or exchanges cannot be accepted ]
・Returns and exchanges due to customer's convenience ・Products that have been delivered more than 7 days ago ・Products that have been used by the customer ・Products with the tags removed ・Products that have been soiled or damaged by the customer ・Products that smell of perfume, tobacco, etc.
・Orders shipped overseas